REFUND & CANCELLATION POLICY

1. Customer Cancellation

Customers may cancel their booking under the following conditions:

• Cancellations made at least 24 hours before the scheduled pickup time are eligible for a 50% refund of the total booking amount.
• Cancellations made less than 24 hours before pickup time are non-refundable.
• Failure to appear at the pickup location at the scheduled time (“No-show”) is non-refundable.

Refunds will be processed back to the original payment method.

2. Company Cancellation

If TripnCab cancels the booking due to operational reasons or circumstances under our responsibility, the customer will receive a 100% refund of the total booking amount.

3. Refund Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment provider and the customer’s bank processing time.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• No-show by the passenger
• Late cancellation (less than 24 hours before pickup time)
• Passenger unavailable or unreachable at the pickup location

5. Contact for Refund Requests

All cancellation and refund requests must be submitted via email to:

Email: [email protected]

WhatsApp: +66875874040

Please include:

• Booking reference number
• Full name
• Scheduled pickup date and time